Refund policy
We want your experience with us to feel seamless, thoughtful, and genuinely cared for from beginning to end. Most importantly, we want you to be happy with your purchase, and we’ll always do our best to take care of you and make things right.
If something isn’t quite right, we’re happy to accept eligible returns within 30 days of delivery.
Return eligibility
To be eligible for a return:
- Items must be unused, unwashed, and in their original condition.
- Items must be free from stains, pet hair, odors, damage, or other signs of use.
- Returns must be requested within 30 days of delivery.
- Proof of purchase or your order number is required.
Original packaging is preferred when available, but it is not required as long as the item is securely packaged for return.
How to start a return
To request a return, please contact us at customersupport@pasqualmcdermott.com with your order number and the item or items you would like to return.
Once your return has been approved, we will provide you with a prepaid return shipping label and simple return instructions.
Please contact us before sending anything back so we can make the process as smooth as possible for you.
Complimentary return shipping
For eligible retail returns within the United States, Pasqual McDermott will cover the cost of return shipping.
Original shipping charges paid at the time of purchase are non-refundable.
Refunds
Once your return has been received and inspected, we will notify you when your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow several business days for your bank or credit card provider to process the refund once it has been issued.
We reserve the right to deny a refund for items that are returned used, washed, damaged, altered, or otherwise not in their original sellable condition.
Damaged, defective or incorrect items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at customersupport@pasqualmcdermott.com with your order number and photographs of the item and packaging.
We will make it right by arranging a replacement or refund and covering any applicable return shipping costs.
Final sale items
Items marked Final Sale are not eligible for return or exchange.
Gift cards, custom or made-to-order items, and any products specifically identified as non-returnable at the time of purchase are also final sale.
Exchanges
We do not currently offer direct exchanges. If you would like a different item, you are welcome to return your eligible item for a refund and place a new order.
Questions?
Your happiness with your purchase truly matters to us. If you have any questions about your order, a return, or anything else we can help with, please contact us at customersupport@pasqualmcdermott.com. We’ll always do our best to make the process easy and take care of you.